My Experience in Contact Center Essay

All through my working experience, I have been a piece of the contact community family for a long time to date. Today when I glance back at how I went through those years and what sort of an individual I have ended up being, I am happy that I settled on the correct decision since this procedure has the capacity to bring the best out of anybody, anyplace. Envision getting the chance to give a top draw administration in the interest of an association just by helping the client via telephone. Just with a couple of alterations and snaps, the clients issue is settled there is smugness acknowledgment picked up from a CSE’s perspective. Other than that, having the option to cooperate with a lot of steady associates even in terrible occasions, when there is a strained circumstance for example and a customer’s call goes to the degree of acceleration, I had the option to control myself and work with my senior official to get this issue settled for the last time. From this experience I have had, before and until today I don't feel surrendered, in light of the fact that I will ask and my kindred associates are eager to impart their thoughts and insights with me on the best way to stand up to the impediment and make it an expectation to learn and adapt in my vocation. It is this extraordinary family like bond that I have been a section off for such a significant number of years now, and I couldn’t wish for whatever other test which continually teaches and gives me another bearing of approach separated from being here, where I am glad, and the best part is that I am home. The Malaysian contact place industry keeps on developing notwithstanding serious weights from different markets like India and the Philippines, despite the fact that Contact Center Industry in Malaysia is moderately youthful however the development has seen to be extremely positive. The fundamental explanation I accept is on the grounds that Malaysia has multi language abilities ethnics gathering and this is extraordinary in the district, in this manner we offer a decent correspondence framework that is a basic necessity for any great contact community administration area. In this industry separated from accepting calls, we can use as information looking for and profession upgrade condition. Furnishing increasingly others conscious specialized is support with differing administrations and items. I feel pleased that I am ready to do my bit to help more Malaysians mindful about broadband which is in accordance with the government’s National Broadband Initiative (NBI). What's more, the fundamental motivation behind why I pick my profession in Contact Center is on the grounds that I appreciate testing work that makes me think. I appreciate working with individuals and this is a vocation that will assist me with doing that, simultaneously my activity in the contact community includes helping individuals meet their maximum capacity.

Praying Mantis

Asking Mantis All that You at any point needed to know regarding the matter PRYAING MANTIS, including the Martial Art and Cultural Significance Excellent job!!praying mantis(Mantis Religiosa)ContentsIntroductionClassesFirst Things FirstKey FeaturesBasic FeaturesDiet Combat StyleReproductionGrowth DevelopmentSelf-DefenseCultural SignificancePraying Mantis Kung-FuINTRODUCTION'Praying Mantis' is the name regularly utilized in English talking nations to allude to a huge, much prolonged, slow-moving bug with fore legs fitted for seizing and holding creepy crawly prey. The name, 'Imploring Mantis' all the more appropriately alludes to the particular Mantid species Mantis Religiosa or the European Mantis, however normally is utilized all the more by and large to allude to any of the mantid family. The name is gotten from the petition like situation in which the creepy crawly holds its since quite a while ago, jointed front legs while very still or hanging tight for prey. It is likewise called the 'preyin g' mantis as a result of its savage nature.CLASSESMany questions have risen with respect to the supplicating mantis.English: Mantis religiosa. Lisboa, Portugal. Franï ¿ ½...Such questions incorporate what number of various species there are in the set of all animals. Assessments extend from 1500 to 2200 diverse mantid species WORLDWIDE. The most widely recognized figure given, however, is about 1800.The ways the Mantid's are ordered in the Animal Kingdom. There is understanding that the assortment of mantid species make up the Mantidae group of bugs. The Mantidae family, thusly, is a piece of the request/suborder Mantodea that incorporates an assortment of mantid-like species. However, the current writing doesn't mirror a reasonable agreement about what creepy crawly request Mantodea have a place in. Some have put in Mantodea in the Dictyoptera Request with the roaches.Others submit Mantodea in the Orthoptera Request with crickets and grasshoppers. At long last, some accept that Ma ntodea establish their own autonomous request of creepy crawlies. There is by all accounts a developing agreement around this position.FIRST THINGS FIRSTThe Mantis Religiosa was first...

Take My Online Class On What Is Social Attitude For Me

BLOG In: Services Star-writers.com is high-quality website dealing with all the types of assignments from online classes to cheap custom essays and thesis papers. This allows us to help those who are in need of writing help all over the world without regard the difficulty of future orders. In order to be treated well and have all the help possible to provide choose our company with all the benefits we can offer. Give us the chance to make sure of our capabilities and skills and we promise that our company will not fail you. Also in this section: 7 Writing Troubles that Online Essay Editor Can Fix English Grammar And Spelling Check To Improve Your English Essay Home Work Help: So Many Types Proofreading Website: Control Your Time Dissertation Services UK: Why We? Find The Best Essay Maker Here Academic Assignment Help Is Available on Our Website The Reasons To Pay For An Essay Those who ready to pay someone to take an online class, read this article on social attitude and psychological approaches to its studying first. In 1918, researchers W. Thomas and F. Znaniecki studied emigrants' letters from Poland (addressed to the USA). Maybe, the biography of W. Thomas might clarify the desire to conduct such an experiment. They disclosed that if a person considered this trip to be temporary just to earn money, then the process of adaptation will be very painful with slow assimilation to society, language and culture. However, for those who decided to stay in the foreign country forever, will assimilate to another culture much faster. As the result, scientists came to the conclusion that the mind forms an internal attitude towards various situations that radically affects further existence and motivation. They called this phenomenon an attitude. If you have already written a paper on this topic, we can offer you cheap thesis paper editing to fix all the possible grammatical and structural mistakes. The social attitude is a person's tendency to a certain social behavior. It is assumed that it has a complex structure and includes a number of components: the ability to perceive, understand, evaluate information and, as a consequence, act accordingly. The social installation performs four major functions: Protective function: facilitates the resolution of internal conflicts. If you are interested in effective solutions we offer you to get acquainted with the methods selected by our writers Expression function: this one is intended to release internal conflicts and display personal qualities. Function of knowledge: a social attitude provides simplified guidance on the mode of behavior in relation to a particular object. Adaptation: this one directs to the objects that facilitate achieving goals. However, one of the main functions is to ameliorate assimilation and socialization. Moreover, social attitude forms slowly and sometimes almost invisible. The statement we used to dismiss, tomorrow will be of the high significance for us. Our brain operates on the basis of a certain algorithm (matrix) formed by compilations and evaluations. It significantly facilitates processing of information: our brain does not waste odd energy evaluating and analyzing a certain phenomenon. It uses already formed an attitude that allows us to act quickly without requiring additional efforts and time. Thus, it is important to understand that such attitude can be beneficial and vice versa. On the one hand, it influences the decision-making process but on the other hand, a person can misinterpret information due to the already formed concepts. An important feature of social attitudes is their multifunctionality. They can simultaneously represent knowledge and opinions, emotions and feelings, behavioral reactions and intentions to act in a certain way. Formation of social attitudes Obviously, such complex phenomenon can't be examined using one point of view. Thus, it would be better to analyze it using various psychological approaches. Behavioral approach This approach studies social attitude as an intermediate variable between some objective stimulus and the external environment. It is formed without a person being directly involved due to the following reasons: When a certain act is positively rewarded forming a social attitude. When a person subconsciously copies the behavior of other people within the society. Forming of connections between already existing social attitudes (thus followers of conspiracy theories might have a common point of view on other subjects). Cognitive approach This approach was formed under the influence numerous theories (L. Festinger's theory of cognitive dissonance, C. Osgood and P. Tannenbaum's theory of congruence, T. Newcom's theory of communicative acts), the general postulate of which is person's striving for the internal consistency. Cognitive thinking is a basis of cognitive approach and our writers can tell you a thing or two about it In other words, the formation of social attitudes is predisposed by the desire to tackle internal conflicts that were triggered by incoordination between social attitudes. Motivational approach Followers of this approach consider the behavioral approach to be a mistaken one since an individual is not a passive participant but an active one. Thus, a person is able to change, modify and customize his/her social attitudes considering all the possible pros and cons. This article contains two effective ways to stay motivated for those who experience problems with it. There are two theories describing the formation of social attitudes: The theory of expected benefits: the formation of social attitudes is predetermined by evaluation of all the possible advantages and disadvantages; on the basis of these conclusions an individual makes a decision. Theory of cognitive response: formation is carried out as a result of a positive or negative reaction of a person towards new attitude. Genetic approach Supporters of this approach believe that the formation of a social setting is predetermined due to genetic characteristics: Intellectual abilities; Congenital differences of temperament; Biochemical reactions. At the same time, the supporters of the method believe that in addition to the congenital, there are also acquired social attitudes. However, genetic triggers are much stronger. Structural approach At the heart of this approach is the statement that a social attitude is a structural function of the interpersonal relations. A person compares his/her social attitudes with those of other people trying to changes them to improve socialization process. Support service also works perfectly providing detailed information on our services and aiding our customers if they faced some problems placing an order etc. This only chat working 24/7 also provides good discounts for any customer both new and regular ones. Our support agents are very kind and attentive to every detail. They will inform you about the current status of your order and clarify any issues if a writer got confused. Generally, our company has all the necessary features to be considered one of the best on the internet. Just place your order and you will easily make sure of it. Our assignment writing company working 24/7 welcomes you on the best website dedicated to writing services or it is perfect for those who want to take classes online on our website. 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Informative Essay On Oral Cancer - 794 Words

Kyli Shaull Dental Assisting Mrs. Strauss 3 October, 2017 Oral Cancer Essay Musician Terri Clark once said, ‘When someone has cancer, the whole family and everyone who loves them does, too.’ The family and loved ones of someone who is battling cancer feel their grief and pain so deeply that it is as if they too are battling cancer. I know this because I lost my dad to esophageal cancer. I chose oral cancer for the topic of my senior project (a book) because I wanted to create something that could provide knowledge or comfort to someone who is struggling with oral cancer, whether it is a patient or their loved one. I did extensive research over everything and anything to do with oral cancer, including: what is oral cancer, causes for†¦show more content†¦Can oral cancer be avoided or detected early? With so many risk factors, one may wonder if oral cancer can be prevented? Yes, according to the American Cancer Society some ways to prevent oral cancer would be to avoid risk factors, avoid HPV, treat precancerous growths, brush and floss your teeth twice a day, go to regular dental checkups, wear lip balm with SPF, wear proper fitting dentures, eat a healthy, balanced diet with at least 2 ½ cups of fruits and vegetables a day, etc. Can oral cancer be avoided? Certain cancers and precancers have symptoms that may catch the attention of patients or their doctors. For example: Erythroplakia is a red patch that easily bleeds; it can be cancerous, precancerous, or benign but it certainly will stick out to your dentist who will more than likely want to do tests on the abnormal area. Signs and symptoms of oral cancer and how theyShow MoreRelatedWhat ´s the Difference Between Hookah and Cigarettes? Essay579 Words   |  3 Pagessmoking, I was always curious to find out. 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Community Service Reflection - 1123 Words

PS282B Community Psychology Community Service-Learning In-Service Reflection Describe the experience/situation in some detail (e.g., What happened? What led up to the event? Who was involved? Where did it happen?). My placement is with Nutrition for Learning (NFL) which is a program the provides breakfast to all students (regardless of socioeconomic status), so that they have the opportunity to eat breakfast which fuels their learning in school. I have my placement at a local public school in the Waterloo Region. During my second week at my placement myself, my On-Site-Supervisor (Nancy), Head Food- Preparation Volunteer (Parminder) and another Laurier Student Volunteer were setting up for the program. Were in the gym and the adjoining†¦show more content†¦Reflect on your feelings about the experience (e.g., Where were you surprised? Frustrated? Bored? Energized? Touched? Why?). I was surprised and touched by Nancy’s experience and commitment with the organization. Coming into this placement I was hoping the volunteers were just excited as I was, but I did not anticipate just how committed people like Nancy would be. This organization, the school, the volunteers, and the children are her community. Her enthusiasm and kindness sets a positive precedent and tone of the experience. I look forward to my Monday mornings because I know I get to chat with Nancy and feed off her positivity and excitement for each breakfast program. This atmosphere is not only reflected in the volunteers but also in the participants (the children). They are excited to share what they have done the week before, excited to play games and make crafts with you and they love talking about their favourite foods. This interactive experience is far more rewarding then I ever thought possible. Analyze how the experience relates to SOC (e.g., Which elements of SOC are most relevant? How are they relevant? At what level(s) of analysis are they relevant?). This placement experience relates to a Sense of Community because everyone involved is committed to one another and dependant on one another for the success of the program. MoreShow MoreRelatedEssay Community Service Project Reflection511 Words   |  3 PagesThe thought of community service was a bore to me before I began my volunteer work. I dreaded starting my community service although I knew I had to do it. Where I earned my hours did not even matter to me. I just wanted to get it over with. To my surprise it was not what I expected. Community service was not a painful experience; it was a very enjoyable and beneficial experience. I performed my community service with Habitat for Humanity. The non†profit organization chooses the applicant thatRead MoreEducation is a tool that can be used for various purposes. Such an experience ought not to be800 Words   |  4 Pagesand both communication and self-reflection skills is equally essential. 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There are many different reasons for you to start volunteering your services: To help others, to learn about an activity or organization that interests you, to beat boredom if you find yourself sitting around the house feeling totally bored, volunteering in an activity you enjoy can be a great way to change things, to overcome a loss you have experienced one ofRead MoreDescribe Personal Attributes You Possess Or Life Experiences?913 Words   |  4 Pages1. Describe personal attributes you possess or life experiences you have had that will enable you to better understand patients with a culture different from your own. Please include your self-reflection on how this experience has changed your insights, beliefs, and/or values. (1000 characters) My life experiences with different cultures began in my hometown, when Prairie Island Tribal Council members educated students about their culture through lectures, dance, and band performances. This allowedRead MoreService Learning Project Reflection1179 Words   |  5 PagesService Learning Project Reflection An Experience Like No Other In the past, I have participated in community service projects. It wasn’t until The Leadership and Professional Development (LPD) class in the fall of 2012 that I was introduced to the idea of service learning. This semester taught me the importance of reflecting on the community service that I performed and actually taking something away from the experience. This semester my team and I had the opportunity to participate in communityRead MoreMy Favorite Aspect Of The Labor And Workplace Studies Minor957 Words   |  4 PagesService Reflection My favorite aspect of the Labor and Workplace Studies Minor is the service learning component if many classes. Considering that UCLA emphasizes service and helping the community, I believe that more departments should incorporate community service hours into their curriculum and classes. 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Conditions for Equilibrium free essay sample

When we say equilibrium, it is a state of balance. It is a condition where there is no change in the state of motion of a body. Equilibrium also may be at rest or moving within a constant velocity. A simple mechanical body is said to be in equilibrium if no part of it is accelerating, unless it is disturbed by an outside force. Two conditions for equilibrium are that the net force acting on the object is zero, and the net torque acting on the object is zero. Thus, the following objectives were emphasized in this experiment: to determine the equilibrant force using the force table and the omponent method, to determine the unknown forces using the first condition and second conditions for equilibrium, to locate the centre of gravity of a composite body, and to demonstrate rational equilibrium. 2. Theory Equilibrant is equal in magnitude to the resultant but oppositely directed. The first condition of equilibrium is when a body at rest or moving with uniform velocity has zero acceleration. The center of Gravity is the point where the weight of a body is assumed concentrate. The second condition of equilibrium is satisfied when the sum f all torques acting on an object about any axis equals zero. In activity 1, TA or the tension acting on the string is the weight of the pan A plus the weight added to it and multiplied to 9. 8 m/s2 TB or the tension acting on the string is the weight of the pan B plus the weight added to it and multiplied to 9. 8 m/s2 Experimental Equilibrant is the weight of the pan A plus the weight added to it. Theoretical Equilibrant= % Error = Exp. Theoretical X 100 Theoretical In activity 2, the equation Tl T2 cos e = O was used. From the equation, was derived to get the value ofT2 where, Tl is the reading on he spring scale when the pin is exactly at the middle of the ring e is the angle of the string makes with the horizontal Experimental Weight = T2 sin e Theoretical Weight= In activity 3, to check the results, the actual computation of center of gravity was used. Where XC and YC are the coordinates of the center of gravity of the circle, XS and YS of the center of gravity of the composite fgure. In activity 4, the equation was used, where, Xl is the length of the cylinder used X2 is the length of the center of gravity of the cylinder. And X3 is the length of the cylinder minus the 5. 0 cm. . Methodology There are 4 different kinds of activity in the experiment to determine the conditions for equilibrium. The materials used were the following: Force table and accessories, force board, cylinder of unknown weight, spring scale, electronic gram balance, card board, aluminum bar, cylinder of unknown weight, and protractor. For activity 1, the group used a force table, its three pans and accessories. The three pans were weighed and labeled as A, B and C. Pan A was hung at 30 degree mark and a 100g was placed on it whereas on pan B a150 g was placed and was hung at 200 degree mark. The group balanced the two tensions in the strings by placing weight on the pan C or adjusting its position in the force table to obtain the magnitude and position of the equilibrant. The theoretical equilibrant of the two tensions was solved using the component method. The group then computed the % error using the values obtained by the component method as your accepted value for magnitude as well as direction. Figure 1: Set-up for activity 1 For activity 2, a cylinder of unknown weight was suspended on the force board by means of two strings. A spring scale was then attached to one of the strings. One member of the group pulled the string horizontally until the pin was exactly at the middle of the ring. The reading on the spring scale was recorded as Tl . Another member of the group measured the angle that the other string makes with the horizontal and solved for the tension T2 of the other spring and the weight of a cylinder. Percent error was computed after. For activity 3, the group used a circle of diameter 10cm and a square of side 10 cm from the card board. The circle and the square was weighed and recorded as wc and Ws. The group determined the center f gravity of the composite fgure by using the balancing method and composite method. In balancing method, a pen was placed in the middle of the composite figure wherein the plumb method, the group used a string with a coin at the end then hung it from any point and measured where it intersects on the composite fgure. Figure 2: Balancing Method Figure 3: Plumbing Method For activity 4, the group first located the center of gravity of the aluminum bar by balancing it on a pencil. The cylinder used in activity 2 was hung 5. 0 cm from one end of the bar. Using the force board, the aluminum bar was supported by means of spring scale on the end and a string on the other end until the bar assumes a horizontal position. The group used the second condition for equilibrium to determine the weight of the bar and the tension in the string. Percent error was also computed. . Results and Discussion Activity 1 Tensions Magnitude (N) Position(0) TAI. 3105 300 1. 7962 2000 Experimental Equilibrant 0. 6241 3600 Theoretical Equilibrant 0. 5545 3560 % Error Table 1: Results of Activity 1 Table 1 shows the magnitude and the positions of the equilibrants and the tensions acting on the pans. The theoretical equilibrant of the two tensions was solved using he component method. The % error was computed using the values o btained by the component method as the accepted value for magnitude and the direction. Some factors that contributed the 13% error in this activity were the accuracy of the force table and its accessories used. Activity 2 Tl (N) 63 N (0) 440 T2 (N) 8. 7 N Experimental Weight (N) 6 N Theoretical Weight (N) 6. 3 N % Error 13. 2% Free Body Diagram of ring Table 2: Results of Activity 2 Table 2 shows the different unknown forces acting on the cylinder using the first condition for equilibrium. Some factors that contributed the 13. % error in this activity were the accuracy of the spring scale used and the pulling of the string horizontally. Activity 3 Weight of Square= 8. 36 g Weight of Circle= 6. 94 g Method Center of Gravity X- coordinate Y coordinate Plumb line Method 10 5. 2 Balancing Method 9. 55 4. 5 Computation 9. 54 5 Table 3: Results of Activity 3 Table 3 shows the x and y coordinates of the center of gravity of the component fgure using plumb line method, balancing method and the actual computation. In balancing method, a pen was placed in the middle of the composite figure wherein he plumb method, the group used a string with a coin at the end then hung it from computation was written in the manual. Activity 4 Reading of Spring Scale (N) 5 N Weight of cylinder (N) 5. 3238 N Experimental Weight of bar(N) 0. 7418 N Theoretical Weight of bar(N) 0. 7977 N % Error 7% Free Body Diagram of bar Table 4: Results of Activity 4 Table 4 shows the different unknown forces acting on the bar using the second condition for equilibrium. One factor that contributed the 7% error was due to the person holding the string at one end to make the cylinder bar in horizontal position 5. Conclusion Different activities in this experiment were accomplished to understand more about the conditions for equilibrium. Based from the results obtained by the group in the different activities, the group was able to determine the equilibrant force by using the force table and the component method. The unknown forces using the first and second conditions for equilibrium were determined. Using the square and circle fgure, the center of gravity of a composite body was located. Rotational equilibrium was demonstrated because the sum of all of the torques equals zero 6. Application 1 . State the first condition for equilibrium. If a body is in equilibrium, are there no forces acting on it? Equilibrium means the sum of all forces in all directions is equal to zero. It doesnt mean that there are no forces acting on it. It Just means that the forces that are acting on it are equal and opposite. 2. The Russell Traction system is used for a fractured femur. Identify the forces acting on the femur. If the weight hang is 5. 0 kg, find the force needed to immobilize the femur. What will supply this force? 3. What happens to the center of gravity of a person under the following situations? A. ) His upper right extremity is amputated. B. He carries all his books using the right arm only. )When ones upper right extremity is amputated, the center of gravity of the person would lean towards the right part of the body since the gravitational force on the remaining arm will push the center of gravity towards the right. b) When a person carries his books using only his right arm, the pull of gravity on the book would push the center of gravity of the body towards the left. 4. Devise a way by which you could determine your center of gravity. If the object is irregular in shape, the center of mass is always located closer to the more massive nd. Use felt pens to outline your partners body on a piece of butcher paper. Determine your partners approximate center of gravity by carefully cutting out the human outline and balancing it on your finger. Mark the center of gravity on your partners body with a piece of tape. Get a six foot piece of butcher paper and tape it feet. Mark their approximate center. Another way is to lie horizontally across the arm of a couch. The point where you are balanced is your center of gravity. 5. In general, the womens centers of gravity tend to be lower than mens. Can you explain why? Womens centers of gravity tend to be lower than mens because women have a bigger pelvis area. The skeletal structure of women make it so that their pelvis is bigger, since they will need the extra support come the time that they become pregnant, and their bodies support a baby. This means that the lower body of women is generally heavier in comparison to their whole body, as opposed to the lower body of men. This would make the center of gravity of women slightly lower, because more of their body mass is concentrated at the lower portion of their body.

Swot Analysis Fist in Show Pet Food Inc free essay sample

There is significant lack of awareness of Show Circuit’s brand outside of show-dog kennels. Show-dog customers are likely to visit Pet Superstores/Veterinarians; affecting market share of approximately 26%, meaning that Show Circuit will lose out on these customers because of lack of or no freezer space at these locations (stores)| With a budget of $500,000 to $700,000 the company is significantly dwarfed by its competitors who are problematic especially if the competition increases its budget in light of new product competition. The Late Night TV show (Letterman) creates further budgetary problems for the company which pays a fortune to be on the show. Because of this large expenditure a significant amount of the target market will be excluded. | R/D is necessary to identify and usher in the next wave of lucrative development as people and products diminish in interest and competition respectively. There is new research being conducted to explore new product line for the already identified target market, which means the company has to stay current in R/D in order to increase sales. We will write a custom essay sample on Swot Analysis Fist in Show Pet Food Inc or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Market Segmentation is a determining factor for First in Show Pet Foods Inc, the company can fail due to Market Segmentation because the target market which brings in $25, 000 per year are likely to shop elsewhere, such as Wal-Mat which many pet owners frequent. | Shoppers/Customers may be turned off by high prices being displayed as they grocery shop, because Show Circuit’s prices are among the highest for dog foods especially at Boston supermarkets.Some products are not well known and some are unknown to shoppers which means shoppers who visit the pet food area will miss out because Show Circuit frozen food section is along the human food section. | External Opportunities and Threats SWOT| Economic| Competition| ConsumerTrends| IndustryMarket Share| Regulatory Requirements| External Opportunities| The Market is worth $10 Billion (2009) at Manufactures price. 50% of dogs in the US are fed food that is prepared, and 50% of the dog food market is unknown or unexplored to the public.As dog ownership grows, purchasing of high quality products will increase especially as dog owners incorporate their pets into the family. | Five major competitors exist and only three of the five have inside supermarket operations. The competition has basically relied on dry, canned, and dog treats, which gives First in Show an opportunity to grow and excel as the company of choice offering frozen dog food. | The trend indicates that consumers are willing to spend money on their pets which they accepts as part of the family, a trend which has been on the rise since 2006, and which continues to rise.This means that the market will become more define d as consumers continue to purchase dogs and choose the right food them. This is an untapped market which is becoming more defined with time. | 100% of dog food sales in supermarkets are focused on dry, canned, specialty dog treats. Current market share of frozen dog food is relatively 0%. Only five companies control the dog food market which amounts to 75% combined.

The Confederate Soldier and the Union Soldier essays

The Confederate Soldier and the Union Soldier essays Confederate soldiers were very proud men. When given a promotion it was like being insulted. They thought it would be better and more patriotic to be at a lower ranking. It became obvious that the country didnt just want braun but brains as well in a soldier. When a soldier was at a camp their day would begin taking roll call. After that they would go to breakfast where they would fry whatever saltpork or fatback they had, they would also have a sort of pancake batter type thing. The confederate soldier was supposed to get eleven dollars per month. However somtimes a private would go four to six months without pay. If a soldier was in training camp the day would be continuous drilling. Soldiers would als spend there time writing and reading letters and listening to music. And if their not working at all at night he would sleep as much as possible. Life as a Union soldier basically was hard and rough. There day started out with roll call. After that was breakfest, Then all the sick were called then t was cleaning up the company street. Then they had guard mounting. The Sergeant then called for picket duty and drill. Lunch came after that. They had free period then more drilling. During their free time a lot of soldiers spent their time reading. They would also gamble. There were also a lot of different groups of personalities in the camp. The most annoying of these was known as a beat. Which was known as a lazy person. The lives of the Confederate and the Union soldier were different in many ways, but one thing stands clear, they were both very proud of who they were and what they were fighting for. ...

An Exploration of Mob Mentality in The Visit

An Exploration of Mob Mentality in The Visit The actions involved in ‘mob mentality’ are a prominent and recurring trend in history, dating back to the beginning of human interaction. Complete social unity was once necessary for the survival and comfort of a group of people. Mob mentality is not solely â€Å"social unity† or the way in which people are influenced by their peers or a leader to behave and think a certain way; it usually includes an element of violence. People in a mob tend to forget their individual inhibitions and follow the impulses of the group, therefore making violent acts ‘easier’ to commit (due to the perceived lack of individual consequences). In the play The Visit, a town of impoverished people becomes the center of attention when a wealthy native comes back to exact long awaited revenge. She offers them a bargain that could save them and the future of their town for the price of one man’s head, sending the entire group into a tailspin centered on the decision of w hether to go through with the terms of the bargain or not. Friederich Dà ¼rrenmatt showcases the evolution of groupthink and the violence of mob mentality through the people of Gà ¼llen as they contemplate how to go about handling their portion of the bargain and begin to act in response to the deal presented to them. The Visit starts out with a group of people sitting by the town train station awaiting the arrival of the famous and immensely wealthy Claire Zachanassian, an event in which everyone in the town has taken part in. They hope to receive a sizeable donation from the heiress to save their wretched home. Upon Claires appearance, the expected gift is offered through a Faustian bargain that Zachanassian has waited years to present. At the town dinner party she calmly states, â€Å"One billion for Gà ¼llen, if someone kills Alfred Ill† (Dà ¼rrenmatt 35). Following a brief moment of shocked silence, the Mayor of Gà ¼llen stands up and retorts, â€Å"In the name of the town of Gà ¼llen, I reject your offer†¦ We would rather be poor than have blood on our hands.† This proclamation is met with tremendous applause (35). The ‘tremendous applause’ that the group immediately responds with is a signal of the townspeople’s affirmation of the Mayor’s re sponse to Claire’s offer, and serves as a primitive indication of the groupthink that is developed throughout the play. It is important to note that, often, mobs that commit acts of violence usually first come together as a group for a benign reason or commonality (such as this non-malicious agreement). While agreeing with the mayor’s decision provided the immediate consequence of getting no money and keeping a clean conscience, this agreement also biased the thoughts of each townsperson from the outset due to the influence of whatever the group and its leaders were also thinking. The expansion of groupthink and the behavior changes of the townspeople are further probed as Zachanassian awaits her justice. The actions of the Gà ¼lleners develop steadily throughout Act II, going from subtle behavior changes to actual physical intimidation (the closest they get to violence until that point). This change showcases the complexity of mob mentality and the evolution of group behavior. Dà ¼rrenmatt also incorporates significant foreshadowing that greatly adds to the suspense of the inevitable mob killing of Ill. It is very important to note that there is not a single, defined leader who directly interacts with the townspeople to influence these changes (as the Mayor did in Act I). There is also a direct contrast between the changes being experienced by the townspeople and Claire, as she is static during this act, continuing to order people around while sitting on her balcony and watching the townspeople below. She is not the â€Å"official† leader of group, but it is easy to argue that her unchanging presence and expectation of the completion of her bargain puts her in a position to (indirectly) influence the evolution of the townspeople’s behavior. These changes are also not shown through the entire group at once, but through smaller groups and then through the town leaders. At the beginning of the act, the audience sees Ill’s insecurity within his own family situation, as he tells his children that their mother could be there for them even if he was not. Customers then come into his store, wearing new, expensive clothing and proceeding to charge even more expensive items to their accounts. Ill notices and points out the fact that the day before, they could not afford any of those things. One of the customers responds, â€Å"It’s because we stand by you. We stick by our Ill. Firm as a rock† (41). These people are not charging such expensive things to their accounts because they have the money to pay for them or because they are in support of Ill; they are anticipating getting the money that they need to buy things such as these. Int eractions with the Police Officer, Mayor, and Pastor all add suspicion and evidence for Ill’s insecurity, as they too have new shoes, a gold tooth, and advice for ‘following the way of repentance’. The townspeople continue to deny that they are changing because of the money, but it is obvious to the audience that each of them has decided that someone else is going to complete the town’s end of the bargain. While this dominant groupthink is an important aspect of mob mentality, the real violence usually associated with mob action is inched towards at the end of Act II at the train station, when the townspeople come together to intimidate Ill into staying in town. While no one touches him, the crowd encircles him, making him feel as if he cannot leave. He misses his train because he thinks that one of them will hold him back if he tries to step off of the platform. The entire group coming together and acting the same way at this point shows that the â€Å"mob has made up its mind† and that the bargain is being accepted. Each individual townsperson came to the same conclusion, and even though such a conclusion is the opposite of what the town originally planned, the loss of individual consequence that a member of a mob experiences allows violence to come easier to everyone. The inescapable ending to the bargain is brought about by an act of true violence, under the direction of the Mayor as the distinct leader in Act III. Inevitably, the agreement is completed and the townspeople of Gà ¼llen get the check to save their town. The true emergence of Claire Zachanassian’s role as the indirect orchestrator for the formation of the mob is shown in Act III, when she is conversing with the Teacher and the Doctor. As they are detailing the devastation of their town, she calmly states an unexpected truth about their situation: â€Å"I own [the factories]I had my agents buy the whole mess and shut every business down†¦..I decided I would come back one day. Now I set the conditions, I drive the bargain† (71-72). She decided to force the town to betray one of their most respected members, after causing their economic downfall, for her long awaited vengeance. Her exclamation also points out the idea that she is the true, although somewhat indirect, leader, as she is the one setting the conditions of their agreement. Later, there is a town gathering in the Golden Apostle Hotel where a vote is tak en, unanimously in favor of killing Ill. The violence of murder is obviously going to occur, marking the final development in the escalation of the mob violence in Gà ¼llen. The Mayor leads the Gà ¼lleners by directly speaking about the crime that Ill has committed and saying that it is time for the town to exact justice upon the man who caused them their poverty. The Teacher reiterated this justification prior to the gathering when he told Ill, â€Å"The temptation is too great and our poverty is too wretched† (85). The townspeople huddle around Ill, and when they step back, he is dead. The completion of the escalation of violence ends with this group murder, an act committed by the entire mob, not just one person, and the bargain that they once fervently refused has been completed. Friederich Dà ¼rrenmatt showed the evolution of groupthink and the violence of a mob through Gà ¼llen as its people contemplated how to handle their portion of the bargain and began to act in response to the deal, which eventually resulted in the death of one of their most respected friends. In the final lines of the play, the consequences of the murder are already evident, as everyone prays together for the â€Å"preservation of peace and freedom†. Already being worried about losing their â€Å"good fortune† shows the effect that the murder had on them, even if they did it as a group. Each person will have to spend the rest of his or her life with the death of Alfred Ill on his or her conscience, as individual consequences come back when the mob dissolves.

Business Research Paper about Currency Example | Topics and Well Written Essays - 500 words

Business about Currency - Research Paper Example (See Table I – 2010 U.S. Unemployment Rate below) Because of the debt of Greece, investors were reluctant whether or not a solution will be developed to solve Greece’s debts (CNN Money a). Due to the distress in euro zone, the real value of USD increased against major currencies like Euro. This explains the weakening of Euro against USD between March 22 and March 23, 2010. The uncertainty in the U.S. healthcare bill caused the decline in the USD against Euro exchange rate starting March 24, 2010 (Twin). The real value of USD fell against Euro by 0.5% to US$1.3479. This was due to the strengthening of the Euro when the European Union leaders announced their decision to financially aid the debt of Greece during the summit in Brussels (Pepitone). The emergency bailout plan which aims to rescue to economic condition of Greece regain the confidence of investors with Euro. Between April 5 to April 8, USD weakened against the Euro. This is probably due to the fact that the U.S. job market worsened as compared to the previous weeks or previous months (Trading Economics). Other than the increased in the U.S. unemployment rate, the U.S. light crude oil for the period of May delivery increased by $1.75 per barrel. Because of the high cost of crude oil per barrel (US$86.62), a lot of investors became less confident with regards to how trading will go over the next few days or next few months (Twin, CNN News). Although there was a slight change in the cost of May delivery of crude oil last Thursday (April 8), decrease in the market price of imported crude oil per barrel remains high (US$85.39) (Twin, CNN Money). Stocks also fell when big companies like General Motors announced its huge loss in the market. These factors together with the strengthening of Greece and other Euro members made the value of USD against Euro fell back on April 8. Aside from what is going on in the U.S. economy, the success of the European and Asian markets made the currency of USD

3 global economics online reasarch questions Assignment

3 global economics online reasarch questions - Assignment Example It offers technical and knowledge assistance through policy analysis and research. There are some barriers to achieve this goal. Violence against women, child marriages, and early pregnancy are major barriers. Then poverty is also a major reason behind unequal education mainly at the secondary school level. Also, women are demoted to go for more conciliatory forms of employment like spending hours fetching water. Another barrier is lack of sanitation facilities in many schools which resist the girls to attend the schools. 3. The hearing signifies the important role Fed has played in facilitating maximum employment, stable inflation, and a well-grounded financial system. Specifically, the deepest recession of the past six years led by the financial crisis was intelligibly handled by Fed and the result is a stronger American economy in the today’s era with the boost in production, sales, and employment, and the price stability. Though, unemployment is still yet to drop down to its initial level and inflation is yet to rise up to the targeted level of 2 percent. Fed’s monetary policy has been effective to help it move towards these goals. The transparency of Fed to transmit its goal of 2-percent inflation has helped anchor the publics expectations of stable inflation in future. Fed has also overcome the weaknesses of our financial system of which resulted the worst ever crisis. Now the regulatory gaps are closed, capital requirements have been improved, and banks hold more capital and liqu id assets to reduce any potential threat of another financial crisis. However, there is still a long way to go and Fed is considering the goal of financial stability more earnestly as an important part of its monetary

Australian Wool Industry Essay -- essays research papers fc

INTRODUCTION Australia is the world’s largest wool producing country, and has been for decades. The fine quality of wool from the result of fine breeding has definitely help contribute to the high demand of the wool industry. Much of Australia’s wool has been exported to other countries such as China, Italy, Taiwan, Republic of Korea and France. However, Australia’s wool production has been decreasing for the last 10 years and the demand has been declining because of the other, easier to manage, synthetic fibers and materials that have been introduced to the market. This following report is regarding the changes and effects the wool industry had on Australia in the 19th century, the reasons for the successful development of the wool industry, and also Australia’s current position in wool production. HISTORY – JOHN MACARTHUR The first sheep to arrive in Australia, Botany Bay was in 1788 on the First Fleet, brought by Governor Phillip. The sheep that were brought over were only to be used for food and not for wool production for the new settlement in the newly found country. They had thick, hairy fleeces and small groups of them were brought frequently, however only a few survived the journey and the few that survived were not use to the climatic changes and died soon after. Governor Philip later realised Australia’s soil and climate were better suited for livestock grazing than any farming. So after setting up many farms in 1792 Governor Philip headed back to England and left a temporary governor, Major Francis Grose to replace him until 1794. This was when the significant changes occurred, free settlers were allowed in Australia and officers and officials were given grants of land. John Macarthur, an officer in the New South Wales Corps took advantage of the grants of land, he was the most productive of the officers. He and two of his friends brought several pure blood Spanish Merino sheep to Australia, he then started breeding them some of his mixed breeds. He continued with this practice until he was certain that the result was that the quality of the wool was alike to the wools from Spain and Germany. John Macarthur’s success in fine-wool production gave Australia great wealth. AUSTRALIAN MERINO WOOL Australia produces the world’s best woollen fibre, Australian Merino wool, which is also the main sheep breed in this country (75% are Merino’s ... ...l to profitable levels. The price of broad micron wool has increased and in some cases is equal in amount paid for fine wool. BIBLIOGRAPHY  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Australian Bureau of Statistics, (2005). The Wool Industry [on-line].Available:http://www.abs.gov.au/ausstats/abs@.nsf/0/cd302ee1b133891eca256f720083301d?OpenDocument  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Bird. J, (2005). This Bloody Disgrace is Called Mulesing [on-line]. Available: http://www.animal-lib.org.au/lists/mulesing/mules.shtml  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Curriculum Council. (1977). Australian People 1977. Education Department of Western Australia, Australia  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Elders, (2005).Daily Wool Prices. [on-line] Available: http://wool.elders.com.au/viewpdf.asp?PDF=media/reports/Reports_56.pdf  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Fleet, M., (2000). Matilda – Australia’s First Cloned Merino [on-line] Available:http://www.sardi.sa.gov.au/pages/showcase/media_releases/2000/matilda.htm:sectID=83&tempID=27  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Mooney, J., (2003). Sheep Farming in Australia in the 19th Century [on-line].Available:http://athena.english.vt.edu/~jmooney/3044annotationsp-z/sheepfarming.html Australian Wool Industry Essay -- essays research papers fc INTRODUCTION Australia is the world’s largest wool producing country, and has been for decades. The fine quality of wool from the result of fine breeding has definitely help contribute to the high demand of the wool industry. Much of Australia’s wool has been exported to other countries such as China, Italy, Taiwan, Republic of Korea and France. However, Australia’s wool production has been decreasing for the last 10 years and the demand has been declining because of the other, easier to manage, synthetic fibers and materials that have been introduced to the market. This following report is regarding the changes and effects the wool industry had on Australia in the 19th century, the reasons for the successful development of the wool industry, and also Australia’s current position in wool production. HISTORY – JOHN MACARTHUR The first sheep to arrive in Australia, Botany Bay was in 1788 on the First Fleet, brought by Governor Phillip. The sheep that were brought over were only to be used for food and not for wool production for the new settlement in the newly found country. They had thick, hairy fleeces and small groups of them were brought frequently, however only a few survived the journey and the few that survived were not use to the climatic changes and died soon after. Governor Philip later realised Australia’s soil and climate were better suited for livestock grazing than any farming. So after setting up many farms in 1792 Governor Philip headed back to England and left a temporary governor, Major Francis Grose to replace him until 1794. This was when the significant changes occurred, free settlers were allowed in Australia and officers and officials were given grants of land. John Macarthur, an officer in the New South Wales Corps took advantage of the grants of land, he was the most productive of the officers. He and two of his friends brought several pure blood Spanish Merino sheep to Australia, he then started breeding them some of his mixed breeds. He continued with this practice until he was certain that the result was that the quality of the wool was alike to the wools from Spain and Germany. John Macarthur’s success in fine-wool production gave Australia great wealth. AUSTRALIAN MERINO WOOL Australia produces the world’s best woollen fibre, Australian Merino wool, which is also the main sheep breed in this country (75% are Merino’s ... ...l to profitable levels. The price of broad micron wool has increased and in some cases is equal in amount paid for fine wool. BIBLIOGRAPHY  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Australian Bureau of Statistics, (2005). The Wool Industry [on-line].Available:http://www.abs.gov.au/ausstats/abs@.nsf/0/cd302ee1b133891eca256f720083301d?OpenDocument  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Bird. J, (2005). This Bloody Disgrace is Called Mulesing [on-line]. Available: http://www.animal-lib.org.au/lists/mulesing/mules.shtml  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Curriculum Council. (1977). Australian People 1977. Education Department of Western Australia, Australia  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Elders, (2005).Daily Wool Prices. [on-line] Available: http://wool.elders.com.au/viewpdf.asp?PDF=media/reports/Reports_56.pdf  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Fleet, M., (2000). Matilda – Australia’s First Cloned Merino [on-line] Available:http://www.sardi.sa.gov.au/pages/showcase/media_releases/2000/matilda.htm:sectID=83&tempID=27  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Mooney, J., (2003). Sheep Farming in Australia in the 19th Century [on-line].Available:http://athena.english.vt.edu/~jmooney/3044annotationsp-z/sheepfarming.html

Cybercrime in Indonesia Essay

Even if Indonesia has not ratified or signed the Convention on Cybercrime yet, officially Indonesia has implemented almost all cyber crime provisions set forth in the Convention. These provisions are set out in several articles in Law No. 11 Year 2008 on Information and Electronic Transaction. The seven provisions, among others; offense related to child pornography, illegal access, illegal interception, data interference, system interference, misuse of devices, and computer related forgery. The provisions of computer-related fraud and attempt and aiding or abetting are no longer regulated under this Act due consideration has been accommodated by the existing provisions in the Penal Code. Likewise, some offenses related to infringements of copyright and related rights are deemed to have been sufficiently set forth in the Law on Intellectual Property Rights. In addition to the above provisions, the Law No.11/2008 is the merely cybercrime statute in Indonesia, which also includes provisions on e-commerce and e-signature referring to the UNCITRAL Model Law and the EU Directives on such subjects. This is by virtue of the awareness of regulator about inevitable legal convergence of telecommunications, media, and informatics. By means of the principle of neutrality and efficiency, this product of law will be able to encompass the three specialties. Moreover, hacking, according to BATAN is defined as ‘infiltrating or breaching activities into an electronic system without rights, which usually aim to misuse or damage the system.’ Identical definition of hacking is also proposed by David S. Wall which is ‘deliberate unauthorized access to spaces over which rights of ownership or access have already been established.’ Therefore, hacking can be incorporated into illegal access provisions. In the Article 30, there are three paragraphs that organize illegal access, inter alia; 1. ‘Setiap Orang dengan sengaja dan tanpa hak atau melawan hukum mengakses Komputer dan/atau Sistem Elektronik milik Orang lain dengan cara apa pun.’ It means ‘any person intentionally and without right or unlawful access to computers and/or electronic system belongs to any other person in any way.’ 2. Setiap Orang dengan sengaja dan tanpa hak atau melawan hukum mengakses Komputer dan/atau Sistem Elektronik dengan cara apa pun dengan tujuan untuk memperoleh Informasi Elektronik dan/atau Dokumen Elektronik. It means ‘any person intentionally and without right or unlawful access to computers and/or electronic system in any way aim at obtaining electronic information and/or document.’ 3. Setiap Orang dengan sengaja dan tanpa hak atau melawan hukum mengakses Komputer dan/atau Sistem Elektronik dengan cara apa pun dengan melanggar, menerobos, melampaui, atau menjebol sistem pengamanan.’ It means ‘any person intentionally and without right or unlawful access to computers and/or electronic system in any way by infiltrating, trespassing, surpassing, and breaking through a security system.’ The first offenses are to be punished with imprisonment up to 6 years either with or without an administrative fine of up to IDR 600 million. Meanwhile the second offenses are to be sentenced by imprisonment up to 7 years either with or without an administrative fine of utmost IDR 700 million. The latter is to be sanctioned by imprisonment up to 8 years either with or without an administrative fine of up to IDR 800 million. During the past four years since enactment, a myriad of hacking incidents have taken place in Indonesia . However, only two cases were successfully expressed and processed in court. The first case is a case of hacking (defacing) the Election Committee website in 2004 by Dani Firman. While the second case is a similar case against the website of one Indonesia’s largest party, Golkar, by Iqra Syafaat. In fact, according to data from the Association of Indonesian Internet Service Provider (APJII), in 2003, it has recorded 2267 cases of network incidents and in 2004 there were 1103 such cases. It can be concluded that the cases which fails to trial far less. Furthermore, another concern is phishing, defined as ‘the pursuit of personal financial information that is subsequently used to defraud the victim and relies upon the recipient’s inability to distinguish a bogus email from a real one.’ Hence, it should be categorized into ‘computer related forgery’ provision. Article 35 states ‘Setiap Orang dengan sengaja dan tanpa hak atau melawan hukum melakukan manipulasi, penciptaan, perubahan, penghilangan, pengrusakan Informasi Elektronik dan/atau Dokumen Elektronik dengan tujuan agar Informasi Elektronik dan/atau Dokumen Elektronik tersebut dianggap seolah-olah data yang otentik.’ It implies ‘any person intentionally and without right or unlawful manipulate, create, delete, alter, or suppress any electronic document and/or information with the intent that it be considered as if it were authentic.’ Accordingly, this breach is to be sentenced up to 12 years in prison and a maximum fine of IDR twelve million. Unfortunately, there is no case hitherto which is brought to court proceeding. Finally, rare incidents of cybercrime exposed and processed in court trial as the aforementioned are caused by several factors, inter-alia; the lack of awareness among users, the absence of single identity number, the reluctance of victims to report, the limitedness of infrastructure or equipment and devices in the field of IT, and also the lack of law enforcement officers who have expertise in the field of IT. ——————————————– [ 1 ]. Indonesia Law Number 11/2008 about Information and Electronic Transaction, entry into force on April 21,2008 [ 2 ]. See (n 1) art 27 and art 9 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 3 ]. See (n 1) art 30 and art 2 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 4 ]. See (n 1) art 31 and art 3 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 5 ]. See (n 1) art 32 and art 4 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 6 ]. See (n 1) art 33 and art 5 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 7 ]. See (n 1) art 34 and art 6 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 8 ]. See (n 1) art 35 and art 7 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 9 ]. art 8 in Convention on Cybercrime, Council of Europe, entry into force on July 1, 2004 [ 10 ]. (n 9) art 11 [ 11 ]. (n 9) art 10 [ 12 ]. Indonesia has several Laws on IPR such as Law No.12/1997 about Copyright, Law No.29/2000 about Vegetal Variety Protection, Law No.30/2000 about Trade Secrecy, Law No.31/2000 about Industrial Design, Law No.32/2000 about Layout Designs of Integrated Circuits, Law No.14/2001 about Patent, and Law No.15/2001 about Trademark [ 13 ]. See UNCITRAL Mode Law on E-commerce on http://www.uncitral.org/pdf/english/texts/electcom/05-89450_Ebook.pdf and UNCITRAL Mode Law on E-signature http://www.uncitral.org/uncitral/uncitral_texts/electronic_commerce/2001Model_signatures.html accessed September 28, 2012 [ 14 ]. (n 1) Explanation [ 15 ]. BATAN is an Indonesian government institution which constitutes one of consulting agents of ICT, http://www.batan.go.id/sjk/uuite.html accessed September 29, 2012 [ 16 ]. Wall, David S, ‘Cybercrime: The Transformation of Crime in the Information Age’, (Polity Press 2008) 53 [ 17 ]. (n 1)

The Theory Of Knowledge Management - 2298 Words

Knowledge management is a term and a concept which began in the early 1990s. Despite the popular notion that knowledge management only began as a practice with the rise of technology, it has been around as a concept for around 15,000 years. At that time in history, merchants, artisans, doctors, and others first began writing down their knowledge for future generations. In Mesopotamia, roughly 5,000 years ago, people began to have difficulty keeping track of all the clay tablets on which information was written and created the first organized knowledge management solutions, the library (Bergeron 2003). Over the years, even as human advanced technologically, the idea of knowledge management remained. Since the idea of knowledge management arose as a management idea in the 1990s, it has undergone several changes in definition as ideas have changed. First, in 1994, it was defined as â€Å"the process of capturing, distributing, and effectively using knowledge.† While this was a ve ry straight forward definition, it had the disadvantage of not including any mention of the human element. Thus, in 1998, the definition was changed to be â€Å"a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets, which may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.† Finally, as technology has created more of an element ofShow MoreRelatedThe Theory Of Knowledge Management2457 Words   |  10 Pages1. Abstract: Knowledge rather than capital or labour, was the only meaningful resource in a society (Drucker 1993). World was moving from industrial to knowledge-based economy. 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